 General |
| 1 |
Is it safe
to use my credit card to make purchases over the Internet on
www.ShopLocus.com? |
| |
Yes,
www.ShopLocus.com uses SSL (Secure Sockets Layer) for securing
transactions over the Internet to protect your information as
other large Internet shopping sites do. Your personal information
is heavily encrypted as it travels from your browser to our
server. Once it reaches us, it is safe behind multiple layers of
security and cannot be read by anyone else. You can feel safe to
shop at www.ShopLocus.com. We are careful of online security and
your privacy. |
| 2 |
Do I need
to register? |
|
| |
Registration
for ShopLocus.com is only required to make purchases. |
| 3 |
If I am a
registered ShopLocus.com customer, do I need to login every time I
visit the site? |
| |
You
must Log-in to view your account information online but you do not
need to login to browse the online store. |
| 4 |
How can I get my
password? |
|
| |
Click
the 'Forgot Password' button next to the Login box in any page and
enter your email address. We will immediately release your
password to your email account. |
| 5 |
Why did I get
double-charged on my credit card? |
|
| |
If you
feel that a billing error has been made, please write to: Customer Care, PO Box 376, Fort Lee, New Jersey, 07024. You can also
e-mail Customer Care at customerservice@locus.net. |
| 6 |
Can I purchase by
check or money order, over the phone or with a credit card? |
 |
| |
Currently
the only way to purchase a prepaid calling card is online with a
Visa or MasterCard. We are not set up to take phone orders or to
handle check processing, but we do accept credit card information
at 800-628-5576 to recharge your account over the phone. Make sure
you have your PIN available. |
| 7 |
Can I return something
I bought at www.ShopLocus.com? |
|
| |
Prepaid calling cards are not returnable, but wireless phones
and accessories are. If you are not satisfied with your
wireless handset or any wireless accessory, www.ShopLocus.com offers a
14-Day Money Back Guarantee. You must return the items, with
the original receipt, in the original condition it was sent to
you, along with all the packaging and parts in tact.
Ship to:
Locus Telecommunications
471 South Dean Street, Unit C
Englewood, NJ 07631
Any damage or excessive wear will result in rejection of your
refund request. Please allow up to two weeks from date of
your return shipment to Locus for proper review and possible
refund. It is your responsibility to provide accurate
information for us to process your return. If there is a defect
with the airtime card included with the phone or with the airtime
minutes you have purchased, please call Customer Care at
1-800-620-5809 to speak to a customer care representative. Airtime
minutes purchased online will not be accepted for refunds under
any circumstances. |
| 8 |
How will I
know you got my order? |
| |
As soon
as you place your order and check out, we acknowledge it
on-screen. When your order has been processed, you should receive
an email confirmation. If you do not receive an email confirmation
within three days, contact customer Care at 1-800-620-5809 and
speak to a representative. |
| 9 |
Why can't
I view my account history? |
| |
When
you view your account history from My Account, our server
retrieves your data from the database. This usually takes some
time to download with a dial-up connection. If you have high-speed
Internet access, your pages will load faster. Check to be sure you
entered the correct user email address and password. If you forgot
your password, click 'Forgot
Password' and we will email it to you. |
| 10 |
What
should I do if my credit card was wrongly charged for calling
cards that were bought through ShopLocus.com? |
| |
Multiple
charges may occur for different reasons – sometimes customer may
hit the "Submit" button multiple times if the
transaction appears to take too long to complete. Or there may
have been a system error. If you have received multiple charges on
your credit card statement from ShopLocus.com, please call 1-800-620-5809 or
email Customer Care before contacting your credit card company.
We will investigate each charge and issue credit if a transaction
was in error. Please keep a copy of your credit card statement as
a proof of your charges as we might request you to fax a copy of
the statement to us. |
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