 CallPlus®
Wireless FAQs |
| |
| 1 |
How
do I activate my phone? |
| |
If
you already have an AT&T and FCC approved GSM (Global System
for Mobile Communications) handset that operates on GSM frequencies
850/900/1900, in dual, tri or quad modes you can activate service
with GSM service without buying a new phone.1. Access our activation system by calling 1-800-643-4524
2. Follow the prompts to select your language
of choice (English, Spanish or Korean).
3. Follow the prompts and select  to
activate your phone.
4. Follow the prompts and select  for
dealer or for
non-dealer.
5. Enter the phone's ActFast SM Number.
6. Enter the preferred area code and city name and confirm
the phone number chosen. |
| |
|
| 2 |
What’s
an IMEI and where is it located? |
| |
An
IMEI (International Mobile Equipment Identity) is a unique number
given to every mobile phone and is located behind the battery. |
| |
|
| 3 |
What
do I do if the phone does not work after activation and programming
has been completed?
|
| |
SIM
stands for Subscriber Identity Module. A SIM card is a small "smart
card" for GSM/GPRS mobile phones that contains your personal
account profile as well as saves important information (i.e.
network information, account services, your mobile phone number,
stored telephone numbers, SMS messages and more). The SIM card
must be inserted in the handset in order for it to operate. |
| |
|
| 4 |
What
is a SIM Card? |
| |
SIM
stands for Subscriber Identity Module. A SIM card is a small "smart
card" for GSM/GPRS mobile phones that contains your personal
account profile as well as saves important information (i.e.
network information, account services, your mobile phone number,
stored telephone numbers, SMS messages and more). The SIM card
must be inserted in the handset in order for it to operate. |
| |
|
|
| 5 |
How
do I insert the SIM Card into my phone? |
| |
Remove
the battery pack, located under the battery cover on the back
of the phone. With the metal contacts facedown, align the notch
on the SIM card with the notch on the SIM slot and insert the
SIM card. If SIM is inserted correctly, you will not be able
to see the metal contacts after inserting the card, because they
are facing away from you. Replace the battery pack and battery
cover then turn on the phone. If SIM was installed properly,
you will be able to begin making calls. |
| |
|
| 6 |
How
do I add airtime to my phone, from my handset, for FREE? |
| |
Dial  Airtime
PIN Number  for
English.
Marque  numero
de PIN para
Español.
Upon properly adding the
airtime you will receive a confirmation message that will display
your new balance.
If you need assistance adding airtime, dial  from
your handset (this is a FREE call). |
| |
|
| 7 |
I
transferred airtime to my phone, but the minutes are not showing
in my account. What should l do? |
| |
Contact
Customer Care at 1-800-643-4524 and
provide your mobile number and the PIN and serial number on the
airtime card you are attempting to transfer to your account.
Note: Only CallPlus® Wireless GSM airtime cards will work on your phone. If you
purchased another type of airtime card, return it to where you purchased the
card. If your Dealer/Retailer added the card to your phone, please return to
the dealer or contact them and explain the situation. |
| |
|
| 8 |
How
do I check my account balance from my handset for FREE? |
| |
Simply
dial  and
you’ll receive a message, in your phone’s display, indicating
the remaining balance. If you need assistance, please dial from
your handset (this is a FREE call). |
| |
|
|
| 9 |
Why
does my wireless handset show I’m Off-Network even though I’m
in the home area? |
| |
If
your handset is newly activated, ensure that enough time has
been allowed for the system to activate the phone. Check to
see that the airtime minutes were loaded on the handset. If
the problem persists, dial from
your handset (this is a FREE call) or contact
Customer Care from any phone at 1-800-643-4524.
Please have your mobile number and IMEI ready.
|
| |
|
| 10 |
When
will my standard peak and off-peak rates apply? |
| |
Weekday
Hours: (Mon. to Fri. 7am - 8:59pm) Night & Weekend
Hours: (Mon. to Fri. 9pm – 6:59am) & (All day Sat. / Sun.) |
| |
|
| 11 |
Where
can I purchase more airtime? |
| |
To
buy more airtime visit your nearest CallPlus® Wireless
GSM Authorized
Dealer, shop
online or call 1-800-643-4524.
If you can’t find a store in your area, dial from
your handset (this is a FREE call) or contact
Customer Care from any phone at 1-800-643-4524 and
they’ll help you locate a dealer. |
| |
|
| 12 |
How
do I change my mobile number? |
| |
Dial from
your handset (this is a FREE call) or contact
Customer Care from any phone at 1-800-643-4524 and
provide the state and city for which you would like a number.
Note: if the phone is currently active, unused airtime minutes
can be transferred to the new number. A new SIM card may be
needed if you change your mobile number to one outside your
service area. |
| |
|
|
| 13 |
How
do I disconnect my mobile phone? |
| |
Dial from
your handset (this is a FREE call) or contact
Customer Care from any phone at 1-800-643-4524 and
provide the mobile number and IMEI that you want disconnected. |
| |
|
| 14 |
How
do I change my phone? |
| |
You
will need to ensure the new phone is a AT&T and FCC approved
GSM 850/900/1900, dual, tri, or quad-band handset that can be
used for activations on CallPlus® Wireless GSM.
Take the SIM card from your current phone and insert it in your
new phone. You can now use your new phone as you normally would. |
| |
|
| 15 |
How
do I set up my voicemail? |
| |
1.
Dial your wireless phone number from your wireless phone or any
other touch-tone phone
2. Follow the prompts and select for English or  for Spanish
3. The system will ask you to enter your personal pass code. (think of an easy
to remember pass code
     and enter it when prompted)
4. The system will prompt you to record your own personal greeting or to select
a standard greeting |
| |
|
| 16 |
How
do I reset my voicemail if I’ve forgotten or lost my voicemail
pass code? |
| |
Contact
Customer at 1-800-643-4524 and provide your mobile number
and IMEI, which will be required for the voicemail to be reset.
Once reset, all previously stored messageswill be deleted. |
| |
|
|
| 17 |
How
do I find out the usage on my phone since the last airtime
card was added? |
| |
Dial from
your handset (this is a FREE call) and provide
the mobile number and IMEI that you want to see the call detail
for. |
| |
|
| 18 |
How
do I listen to my voice messages? * |
| |
1.
Dial your wireless phone number
2. Press  if
calling from your wireless phone. Press  if
calling from any other phone
3. Enter your pass code
4. The system will automatically play the new voice message Airtime
charges apply when using these features from your wireless phone. |
| |
|
| 19 |
How
do I use Text Messaging? * |
| |
Text
Messaging allows you to send or receive short alphanumeric messages
(up to 150 characters in length) using your wireless phone. Text
Messaging service also includes e-mail and web-based messaging.
Your unique e-mail address is your 10-digit wireless number,
plus: @cingularme.com
For Example: If your wireless number is (555) 123-4567, your
e-mail address is 5551234567@txt.att.net.
The first text message you send or receive
each day (12am – 11:59pm local time) will be billed at the
standard rate (10¢). Every text message sent or received thereafter
(up until 11:59pm local time that same day) will be billed
at the discounted rate (5¢). For instructions on receiving
and sending text messages or to check to see if your phone
has 2-way text messaging capability, please refer to your phone
manual or see your dealer. |
| |
|
| 20 |
How
do I activate Call Forwarding? |
| |
1.
Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call
Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Activate
7. Enter the 10-digit number to forward all calls
to and select OK
 8. Call Forwarding will remain active until you deactivate the
feature. |
| |
|
|
| 21 |
How
do I deactivate Call Forwarding? |
| |
1.
Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call
Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Cancel
7. Select OK |
| |
|
| 22 |
How
do I set up Three-Way Calling? * |
| |
1.
Dial the number of the third party, including area code, while
the original party is on the phone.
2. Press  ,
which dials the third party and puts your original call on hold.
3. To establish the three-way call, press  again
either before or after the third party answers.
4. If the third party is busy or does not answer, press once
to disconnect the third party.
5. To disconnect from the third party in a three-way call, press once.
6. To disconnect from the original party in the three-way call,
the original party must hang up. Airtime charges apply when using these features from your wireless
phone. |
| |
|
| 23 |
How
do I use Call Waiting? * |
| |
1.
Press to
answer the second call
2. To alternate between calls, continue to press . Airtime charges apply when using these
features from your wireless phone. |
| |
|
| 24 |
What
is Caller ID and how do I use it? |
| |
Caller ID
shows you the phone number of most incoming calls. If you don’t
want to answer your wireless phone and you have Voicemail, you
can let the incoming call roll to your Voicemail box. Caller ID
works whenever your phone is on. It even works when Call Waiting
alerts you of an incoming call. Per Call Blocking allows you to
selectively block the presentation of your wireless phone number.
Block your wireless Phone Number from Appearing:
1. Enter  Phone
Number you are calling and press .
2. Your number will show up as “anonymous on the receiver’s Caller
ID |
| |
|
|
| |
