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H2O Wireless UNLIMITED FAQs


  1. How to I activate the service?
  2. How do I add more money to my account?
  3. How do I know when my monthly plan expires?
  4. How long do I have to add money into my account once my account is expired?
  5. Can I activate H2O SIM on this plan?
  6. Can I switch my plan from other plans?
  7. Will other H2O or H2O airtime cards work with this plan?
  8. How do I activate my phone?
  9. What’s an IMEI and where is it located?
10. What do I do if the phone does not work after activation and programming has been completed?
11. What is a SIM Card?
12. How do I insert the SIM Card into my phone?
13. How do I add airtime to my phone, from my handset, for FREE?
14. I transferred airtime to my phone, but the minutes are not showing in my account. What should l do?
15. How do I check my account balance from my handset for FREE?
16. Why does my wireless handset show I’m Off-Network even though I’m in the home area?
17. Where can I purchase more airtime?
18. How do I change my mobile number?
19. How do I disconnect my mobile phone?
20. How do I change my phone?
21. How do I set up my voicemail?
22. How do I reset my voicemail if I’ve forgotten or lost my voicemail pass code
23. How do I find out the usage on my phone since the last airtime card was added?
24. How do I listen to my voice messages?
25. How do I use Text Messaging?

H2O Wireless UNLIMITED FAQs
 
1 How to I activate the service?
  Dial 1-888-605-4487 and follow the automated prompts
or Visit www.H2Owirelessunlimited.com.
   
2 How do I add more money to my account?
  From handset PIN or Dial and follow the automated prompts.
   
3 How do I know when my monthly plan expires?
  You can check the expiration anytime by dialing
or
You will also get daily notification to your phone 5 days before the expiration date to remind you to add money to your account.
   
4 How long do I have to add money into my account once my account is expired?
  Your wireless phone number expires in 10 days if you do not replenish your account.
   
5 Can I activate H2O SIM on this plan?
  No. You will need a SIM that has H2O Unlimited logo. Other SIMs will NOT work with this service.
   
6 Can I switch my plan from other plans?
  No. Rate plan change is NOT permitted for this plan.
   
7 Will other H2O or H2O airtime cards work with this plan?
  Other H2O Wireless or H2O Wireless airtime cards will NOT work. Only H2O Unlimited airtime card or PIN will work with this plan.
   
8 How do I activate my phone?
  If you already have an AT&T and FCC approved GSM (Global System for Mobile Communications) handset that operates on GSM frequencies 850/900/1900, in dual, tri or quad modes you can activate service with GSM service without buying a new phone.

1. Access our activation system by calling 1-888-605-4487
2. Follow the prompts to select your language of choice (English, Spanish or Korean).
3. Follow the prompts and select to activate your phone.
4. Follow the prompts and select for dealer or for non-dealer.
5. Enter the phone's ActFast SM Number.
6. Enter the preferred area code and city name and confirm the phone number chosen.
   
9 What’s an IMEI and where is it located?
  An IMEI (International Mobile Equipment Identity) is a unique number given to every mobile phone and is located behind the battery.
   
10 What do I do if the phone does not work after activation and programming has been completed?
  Please visit the Authorized Dealer you purchased your GSM service from or contact Customer Care at 1-888-605-4487.
   
11 What is a SIM Card?
  SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for GSM/GPRS mobile phones that contains your personal account profile as well as saves important information (i.e. network information, account services, your mobile phone number, stored telephone numbers, SMS messages and more). The SIM card must be inserted in the handset in order for it to operate.
   
12 How do I insert the SIM Card into my phone?
  Remove the battery pack, located under the battery cover on the back of the phone. With the metal contacts facedown, align the notch on the SIM card with the notch on the SIM slot and insert the SIM card. If SIM is inserted correctly, you will not be able to see the metal contacts after inserting the card, because they are facing away from you. Replace the battery pack and battery cover then turn on the phone. If SIM was installed properly, you will be able to begin making calls.
   
13 How do I add airtime to my phone, from my handset, for FREE?
  Dial from your wireless phone.
Marque desde su teléfono celular.

Upon completion of every call you make or receive and every text message you send or receive, your remaining balance will automatically appear in your phone’s display.

Need help? Call our Customer Service Center at 1-888-605-4487
   
14 I transferred airtime to my phone, but the minutes are not showing in my account. What should l do?
  Contact Customer Care at 1-888-605-4487 and provide your mobile number and the PIN and serial number on the airtime card you are attempting to transfer to your account.

Note: Only H2O Wireless UNLIMITED airtime cards will work on your phone. If you purchased another type of airtime card, return it to where you purchased the card. If your Dealer/Retailer added the card to your phone, please return to the dealer or contact them and explain the situation.
   
15 How do I check my account balance from my handset for FREE?
  Simply dial and you’ll receive a message, in your phone’s display, indicating the remaining balance. If you need assistance, please dial from your handset (this is a FREE call).
   
16 Why does my wireless handset show I’m Off-Network even though I’m in the home area?
  If your handset is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that the airtime minutes were loaded on the handset. If the problem persists, dial from your handset (this is a FREE call) or contact Customer Care from any phone at 1-888-605-4487. Please have your mobile number and IMEI ready.
   
17 Where can I purchase more airtime?
  To buy more airtime visit your nearest H2O Wireless UNLIMITED Authorized Dealer, shop online or call 1-888-605-4487. If you can’t find a store in your area, dial from your handset (this is a FREE call).
   
18 How do I change my mobile number?
  Dial from your handset (this is a FREE call) or contact Customer Care from any phone at 1-888-605-4487 and provide the state and city for which you would like a number.

Note: if the phone is currently active, unused airtime minutes can be transferred to the new number. A new SIM card may be needed if you change your mobile number to one outside your service area.
   
19 How do I disconnect my mobile phone?
  Dial from your handset (this is a FREE call) or contact Customer Care from any phone at 1-888-605-4487 and provide the mobile number and IMEI that you want disconnected.
   
20 How do I change my phone?
  You will need to ensure the new phone is a AT&T and FCC approved GSM 850/900/1900, dual, tri, or quad-band handset that can be used for activations on H2O Wireless UNLIMITED. Take the SIM card from your current phone and insert it in your new phone. You can now use your new phone as you normally would.
   
21 How do I set up my voicemail?
  1. Dial your wireless phone number from your wireless phone or any other touch-tone phone
2. Follow the prompts and select for English or for Spanish
3. The system will ask you to enter your personal pass code. (think of an easy to remember pass code
     and enter it when prompted)
4. The system will prompt you to record your own personal greeting or to select a standard greeting
   
22 How do I reset my voicemail if I’ve forgotten or lost my voicemail pass code?
  Contact Customer at 1-888-605-4487 and provide your mobile number and IMEI, which will be required for the voicemail to be reset. Once reset, all previously stored messages will be deleted.
   
23 How do I find out the usage on my phone since the last airtime card was added?
  Dial from your handset (this is a FREE call) and provide the mobile number and IMEI that you want to see the call detail for
   
24 How do I listen to my voice messages? *
  1. Dial your wireless phone number
2. Press if calling from your wireless phone. Press if calling from any other phone
3. Enter your pass code
4. The system will automatically play the new voice message
   
25 How do I use Text Messaging? *
  Text Messaging allows you to send or receive short alphanumeric messages (up to 150 characters in length) using your wireless phone. This feature also allows you to receive short messages originating at e-mail or web-based sources via your unique e-mail address of your 10-digit wireless number, plus: @txt.att.net

Example: 2012221111@txt.att.net
   
 
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