 H2O
Wireless UNLIMITED FAQs |
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| 1 |
How
to I activate the service? |
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Dial
1-888-605-4487 and follow the automated prompts
or Visit www.H2Owirelessunlimited.com. |
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| 2 |
How
do I add more money to my account? |
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From
handset   PIN  or
Dial  and
follow the automated prompts. |
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| 3 |
How
do I know when my monthly plan expires? |
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You
can check the expiration anytime by dialing 
or
You will also get daily notification to your phone 5 days before the expiration
date to remind you to add money to your account. |
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| 4 |
How
long do I have to add money into my account once my account
is expired? |
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Your
wireless phone number expires in 10 days if you do not replenish
your account. |
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| 5 |
Can
I activate O2 SIM on this plan? |
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No.
You will need a SIM that has H2O Unlimited logo. Other SIMs
will NOT work with this service. |
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| 6 |
Can
I switch my plan from other plans? |
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No.
Rate plan change is NOT permitted for this plan. |
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| 7 |
Will
other O2 or H2O airtime cards work with this plan? |
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Other
O2 Wireless or H2O Wireless airtime cards will NOT work. Only
H2O Unlimited airtime card or PIN will work with this plan. |
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| 8 |
How
do I activate my phone? |
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If
you already have an AT&T and FCC approved GSM (Global System
for Mobile Communications) handset that operates on GSM frequencies
850/900/1900, in dual, tri or quad modes you can activate service
with GSM service without buying a new phone.
1. Access our activation
system by calling 1-888-605-4487
2. Follow the prompts to select
your language of choice (English, Spanish or Korean).
3. Follow the prompts and select  to
activate your phone.
4. Follow the prompts and select  for
dealer or for
non-dealer.
5. Enter the phone's ActFast SM Number.
6. Enter the preferred area code and city name and confirm the phone number chosen. |
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| 9 |
What’s
an IMEI and where is it located? |
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An
IMEI (International Mobile Equipment Identity) is a unique number
given to every mobile phone and is located behind the battery. |
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| 10 |
What
do I do if the phone does not work after activation and programming
has been completed?
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Please
visit the Authorized Dealer you purchased your GSM service from
or contact Customer Care at 1-888-605-4487. |
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| 11 |
What
is a SIM Card? |
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SIM
stands for Subscriber Identity Module. A SIM card is a small "smart
card" for GSM/GPRS mobile phones that contains your personal
account profile as well as saves important information (i.e.
network information, account services, your mobile phone number,
stored telephone numbers, SMS messages and more). The SIM card
must be inserted in the handset in order for it to operate. |
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| 12 |
How
do I insert the SIM Card into my phone? |
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Remove
the battery pack, located under the battery cover on the back
of the phone. With the metal contacts facedown, align the notch
on the SIM card with the notch on the SIM slot and insert the
SIM card. If SIM is inserted correctly, you will not be able
to see the metal contacts after inserting the card, because they
are facing away from you. Replace the battery pack and battery
cover then turn on the phone. If SIM was installed properly,
you will be able to begin making calls. |
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| 13 |
How
do I add airtime to my phone, from my handset, for FREE? |
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Dial  from
your wireless phone.
Marque desde
su teléfono celular.
Upon completion of every call you make or receive
and every text message you send or receive, your remaining
balance will automatically appear in your phone’s
display.
Need help? Call our Customer Service Center at 1-888-605-4487 |
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| 14 |
I transferred airtime to my phone,
but the minutes are not showing in my account. What should l
do? |
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Contact
Customer Care at 1-888-605-4487 and
provide your mobile number and the PIN and serial number on the
airtime card you are attempting to transfer to your account.Note: Only H2O Wireless UNLIMITED airtime cards will work on your phone. If you purchased
another type of airtime card, return it to where you purchased
the card. If your Dealer/Retailer added the card to your phone,
please return to the dealer or contact them and explain the situation. |
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| 15 |
How
do I check my account balance from my handset for FREE? |
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Simply
dial  and
you’ll receive a message, in your phone’s display, indicating
the remaining balance. If you need assistance, please dial from
your handset (this is a FREE call). |
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| 16 |
Why
does my wireless handset show I’m Off-Network even though I’m
in the home area? |
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If
your handset is newly activated, ensure that enough time has
been allowed for the system to activate the phone. Check to
see that the airtime minutes were loaded on the handset. If
the problem persists, dial from
your handset (this is a FREE call) or contact
Customer Care from any phone at 1-888-605-4487.
Please have your mobile number and IMEI ready. |
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| 17 |
Where
can I purchase more airtime? |
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To
buy more airtime visit your nearest H2O Wireless UNLIMITED Authorized
Dealer, shop
online or call 1-888-605-4487.
If you can’t find a store in your area, dial from
your handset (this is a FREE call). |
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| 18 |
How
do I change my mobile number? |
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Dial from
your handset (this is a FREE call) or contact
Customer Care from any phone at 1-888-605-4487 and
provide the state and city for which you would like a number.
Note: if the phone is currently active, unused airtime minutes
can be transferred to the new number. A new SIM card may be needed
if you change your mobile number to one outside your service
area. |
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| 19 |
How
do I disconnect my mobile phone? |
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Dial from
your handset (this is a FREE call) or contact
Customer Care from any phone at 1-888-605-4487 and
provide the mobile number and IMEI that you want disconnected. |
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| 20 |
How
do I change my phone? |
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You
will need to ensure the new phone is a AT&T and FCC approved
GSM 850/900/1900, dual, tri, or quad-band handset that can be
used for activations on H2O Wireless UNLIMITED.
Take the SIM card from your current phone and insert it in your
new phone. You can now use your new phone as you normally would. |
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| 21 |
How
do I set up my voicemail? |
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1.
Dial your wireless phone number from your wireless phone or any
other touch-tone phone
2. Follow the prompts and select for English or  for Spanish
3. The system will ask you to enter your personal pass code. (think of an
easy to remember pass code
and enter it when prompted)
4. The system will prompt you to record your own personal greeting or to
select a standard greeting |
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| 22 |
How
do I reset my voicemail if I’ve forgotten or lost my voicemail
pass code? |
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Contact
Customer at 1-888-605-4487 and provide
your mobile number and IMEI, which will be required for the voicemail
to be reset. Once reset, all previously stored messages will
be deleted. |
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| 23 |
How
do I find out the usage on my phone since the last airtime
card was added? |
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Dial from
your handset (this is a FREE call) and provide
the mobile number and IMEI that you want to see the call detail
for |
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| 24 |
How
do I listen to my voice messages? * |
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1.
Dial your wireless phone number
2. Press if
calling from your wireless phone. Press  if
calling from any other phone
3. Enter your pass code
4. The system will automatically play the new
voice message |
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| 25 |
How
do I use Text Messaging? * |
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Text
Messaging allows you to send or receive short alphanumeric
messages (up to 150 characters in length) using your wireless
phone. This feature also allows you to receive short messages
originating at e-mail or web-based sources via your unique
e-mail address of your 10-digit wireless number, plus: @txt.att.net
Example:
2012221111@txt.att.net |
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