If you already have a tri-mode CDMA handset, you may be able to activate service without buying a new phone. Just call Customer Care at 1-800-819-7429, provide the Electronic Serial Number (ESN) and model number of your phone. Just remember that your phone cannot be active with another service in order to activate service with VIVASM Prepaid Wireless Service.

An ESN is the Electronic Serial Number. An MEID is the Mobile Equipment Identifier number. Either of these numbers is located on the back of your phone.

Please visit the Authorized Dealer you purchased your VIVASM Prepaid Wireless service from. Or contact Customer Care at 1-800-819-7429 to find the dealer nearest you..

PRL stands for Preferred Roaming List. Your PRL allows you to travel outside of your home area and still make and receive calls at the regular home rates as long as you are on the VIVASM Prepaid Wireless network. However, if you travel outside the
VIVASM Prepaid Wireless Network, your call will be charged at a higher rate..

The PRLs are frequently updated. In order for you to update your phone to feature the new PRLs and know when you are on or off-network, all you need to do is dial + from your activated phone. You will not be charged to download your PRL..

If your handset is newly activated, ensure that enough time has been allowed for the system to activate the phone. Check to see that airtime minutes were loaded on the handset. If both have been completed, press + + to register the handset with the network, and allow 20 minutes for registration. If the problem persists, contact Customer Care at 1-800-819-7429 for additional assistance. Please have your mobile number and ESN ready..

With every incoming call received and every outgoing call made, a 25¢ connection fee will immediately be deducted from your account balance..

Peak rates apply from 7:00 am – 8:59 pm. Off-peak rates apply from 9:00 pm – 6:59 am. Please refer to your rate card for specific airtime rates during those times.

To buy more airtime, visit your nearest VIVASM Prepaid Wireless Authorized Dealer, shop online or call 1-800-819-7429. If you can't find a store in your area, dial from your handset or contact Customer Care from any phone at 1-800-819-7429 and they’ll help you locate a dealer. Please note that dialing from your handset is not a free call and will incur charges.

1. Dial 1-888-445-4399 from any phone and press for English or for Spanish.
2. Enter your 10-digit wireless phone number.
3. Upon verification of your wireless number, press to add airtime.
4. Enter your airtime PIN.

Upon completion of every call you make or receive and every text message you send or receive, your remaining balance will automatically appear in your phone’s display.

Need Help? Call our Customer Service Center at 1-800-819-7429

Your 4-digit PIN will be the last 4 digits of your Activation Card PIN. You will need to use this PIN to access or to add airtime to your account. If you do not know your PIN or if you would like to change your PIN, call 1-800-819-7429.

Contact Customer Care at 1-800-819-7429 and provide your mobile number and the PIN number on the airtime card you are attempting to transfer to your account.
Note: Only VIVASM Prepaid Wireless airtime cards will work on your phone. If you purchased another type of airtime card, return it to where you purchased the card. If your Dealer/Retailer added the card to your phone, please return to the dealer
or contact them and explain the situation..

Contact Customer Care at 1-800-819-7429 and provide your mobile number and ESN that you want to see call detail for..

Contact Customer Care at 1-800-819-7429 and provide your mobile number and ESN. You may also dial 1-888-445-4399 and choose option 3 to change your account profile. Your PIN code should always remain confidential..

Contact Customer Care 1-800-819-7429 and provide the State and City for which you would like a number.
Note: If the phone is currently active, unused airtime minutes cannot be transferred to the new num.

Contact Customer Care at 1-800-819-7429 and provide your mobile number and ESN that you want disconnected. Disconnect requests will be processed 30 days from the date you make the request. Your phone should not be used during the 30 days following your disconnect request. If it is, the order will not be processed and your phone will be returned to active status..

In order to change an ESN, you will need to contact your local Dealer/Retailer. If there is no dealer near you, contact Customer Care 1-800-819-7429 and provide your mobile number and new ESN. The ESN request will be completed in 2 hours.

Dial from your wireless phone (or you can also dial your wireless phone number from a landline phone). When you hear “Your call is being forwarded to an automated voice message system, press . The system will start a brief tutorial session on how to set up your voicemail box. You will be prompted for the temporary passcode. This passcode is your wireless phone number (area code + number). Once the permanent passcode is established and you set the greeting type, your voicemail box is ready. Now, you can retrieve message from your wireless phone or dialing your wireless phone number from a landline phone.

1. Press + from your handset or dial your wireless number from any touch-tone phone.
2. If not prompted to enter a password, press to interrupt the greeting.
3. Follow the voice prompts to enter the password, then press .

Airtime charges apply when using these features from your wireless phone.

Receive text messages on the phone in two ways:
1. Via text message from a text-messaging digital-capable phone.
2. Via email message to the subscriber’s 10-digit wireless number @vtext.com (e.g., 3125551212@vtext.com).

*Text Messaging charges apply.

1. To deactivate, press + .
Please note different deactivation procedures for the following market:
Georgia, Midwest Area, Northeast Area:
Press + .
2. After confirmation tone/message, press .

Depending on the location, the end user may have to temporarily deactivate Call Forwarding to be able to access their Voice Mailbox.

A. Unfortunately, your phone and service cannot be used outside of the USA.