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TERMS & CONDITIONS

 

I. COVERAGE MAP
H2O Wireless UNLIMITED customers have access to nationwide GSM coverage under the agreement between H2O Wireless UNLIMITED and its underlying carrier. Plan Terms Applicable to H2O Wireless UNLIMITED. Please review the coverage map, which shows a general representation of wireless coverage.  The areas shown are proximate. This map may include areas served by unaffiliated carriers and may depict their licensed area rather than an approximation of their coverage. Actual coverage may vary and depends on system availability and system capacity, system repairs and modifications, customer’s equipment, terrain, signal strength, weather and other conditions.  LOCUS does not guarantee coverage or network availability. Charges will be based on the location of the site receiving and transmitting the call, not your location. Rates apply to calls made within the H2O Wireless UNLIMITED Coverage Area. Your phone's display does not indicate the rate you will be charged.

II. CHARGES
Directory assistance, International Calling, Call Forwarding, 3-way Calling and Roaming are NOT available for H2O Wireless UNLIMITED plan. H2O Wireless UNLIMITED does not charge a daily access fee with this service. Airtime expiration is 30 days from date loaded onto your phone. To ensure uninterrupted service, you are required to recharge your account every 30 days. Your account will be canceled if the balance remains at $0 for 10 consecutive days or more. Nationwide long distance included within the 50 states, Puerto Rico and U.S. Virgin Islands. Transferring from any other H2O Wireless Service rate plan to H2O Wireless UNLIMITED or from H2O Wireless UNLIMITED to any other H2O Wireless Service rate plan is currently NOT permitted. Rates are subject to change.

III. FREE CALLS
611 automated customer service and 911 emergency calls are free calls on the H2O Wireless UNLIMITED network. 611 may not work in all areas. You can also reach customer service by dialing 1-888-605-4487.  Voicemail Retrieval is free when accessed from your H2O Wireless UNLIMITED mobile phone. Caller ID: Your wireless number may be displayed on outbound calls to other wireless and landline phones with Caller ID capability. Contact customer service for information on blocking the display of your name and number.

IV. UNLIMITED USAGE
You agree that the H2O Unlimited Service is to be used for voice and SMS messaging only between two individuals. You agree that the Service is not to be used for any type of monitoring service, data transmission, transmission of recorded material or broadcasts, call forwarding, conference calling or other use that does not consist of uninterrupted live voice or SMS messaging between two individuals. LOCUS may terminate or suspend Service or change your plan to one that does not offer unlimited Service if Locus determines that you are using the unlimited Service offer in an unauthorized manner as described in this section. LOCUS will make best efforts to give prior notice before taking any above action and you may terminate the unlimited Service.

a. UNLIMITED Voice Services. UNLIMITED DOES NOT MEAN UNREASONABLE USE. UNLIMITED voice services are provided solely for live dialog between two individuals. UNLIMITED voice services may not be used for conference calling, 3-way calling, call forwarding, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, or other connections that do not consist of uninterrupted live dialog between two individuals. If LOCUS finds that you are using an UNLIMITED voice service offering for anything other than live dialog between two individuals, LOCUS may at its option terminate your service or change your plan to one with no UNLIMITED usage components. LOCUS will provide notice that it intends to take any of the above actions, and you may terminate the Agreement.

b. UNLIMITED Text Services. UNLIMITED DOES NOT MEAN UNREASONABLE USE. UNLIMITED text services are provided solely for live messaging purposes between two individuals. UNLIMITED text services may not be used for Premium SMS which utilizes short codes, SMS chat programs, monitoring services, data transmissions, or other connections that do not consist of uninterrupted live messaging purposes between two individuals. If LOCUS finds that you are using an UNLIMITED text service offering for anything other than live messaging purposes between two individuals, LOCUS may at its option terminate your service or change your plan to one with no UNLIMITED usage components. LOCUS will provide notice that it intends to take any of the above actions, and you may terminate the service with LOCUS.  Text messages are limited to 160 characters per message. Premium text messages are NOT permitted under UNLIMITED Text Services. Picture/video messages are currently NOT available for H2O Wireless subscribers. H2O Wireless UNLIMITED does not support international text messaging.  LOCUS does not guarantee delivery of messages. Text messages, including downloaded content, not delivered within 7 days will be deleted. LOCUS reserves the right to change this delivery period as needed without notification. You are charged for each part of messages that are delivered to you in multiple parts. When a single message is sent to multiple recipients, the sender is charged for one message for each recipient and each recipient is charged for the message received.

V. MISCELLANEOUS
Not all plans or Services are available for purchase or use in all sales channels, in all areas or with all devices. LOCUS is not responsible for loss or disclosure of any sensitive information you transmit. LOCUS' wireless services are not equivalent to landline Internet. LOCUS is not responsible for nonproprietary services or their effects on devices. LOCUS RESERVES THE RIGHT TO TERMINATE YOUR SERVICES WITH OR WITHOUT CAUSE, INCLUDING WITHOUT LIMITATION, UPON EXPIRATION OR TERMINATION OF YOUR WIRELESS SERVICE. You may receive unsolicited messages from third parties as a result of visiting Internet sites, and a per-message charge may apply whether the message is read or unread, solicited or unsolicited.

VI. TAXES AND OTHER FEES
In many jurisdictions, certain recurring fees or taxes will be debited from your account balance as allowed by law. Other taxes, surcharges and fees apply on top of refill denominations.

 
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