H2O Wireless UNLIMITED customers have access to nationwide GSM coverage under
the agreement between H2O Wireless UNLIMITED and its underlying carrier. Plan
Terms Applicable to H2O Wireless UNLIMITED. Please review the coverage map, which
shows a general representation of wireless coverage. The areas shown are
proximate. This map may include areas served by unaffiliated carriers and may
depict their licensed area rather than an approximation of their coverage. Actual
coverage may vary and depends on system availability and system capacity, system
repairs and modifications, customer’s equipment, terrain, signal strength, weather
and other conditions. LOCUS does not guarantee coverage or network availability.
Charges will be based on the location of the site receiving and transmitting
the call, not your location. Rates apply to calls made within the H2O Wireless
UNLIMITED Coverage Area. Your phone's display does not indicate the rate you
will be charged.
Directory assistance, International Calling, Call Forwarding, 3-way Calling and
Roaming are NOT available for H2O Wireless UNLIMITED plan. H2O Wireless UNLIMITED
does not charge a daily access fee with this service. Airtime expiration is 30
days from date loaded onto your phone. To ensure uninterrupted service, you are
required to recharge your account every 30 days. Your account will be canceled
if the balance remains at $0 for 10 consecutive days or more. Nationwide long
distance included within the 50 states, Puerto Rico and U.S. Virgin Islands.
Transferring from any other H2O Wireless Service rate plan to H2O Wireless UNLIMITED
or from H2O Wireless UNLIMITED to any other H2O Wireless Service rate plan is
currently NOT permitted. Rates are subject to change.
III. FREE CALLS
611 automated customer service and 911 emergency calls are free calls on the
H2O Wireless UNLIMITED network. 611 may not work in all areas. You can also reach
customer service by dialing 1-888-605-4487. Voicemail Retrieval is free
when accessed from your H2O Wireless UNLIMITED mobile phone. Caller ID: Your
wireless number may be displayed on outbound calls to other wireless and landline
phones with Caller ID capability. Contact customer service for information on
blocking the display of your name and number.
IV. UNLIMITED USAGE
You agree that the H2O Unlimited Service is to be used for voice and SMS messaging
only between two individuals. You agree that the Service is not to be used for
any type of monitoring service, data transmission, transmission of recorded material
or broadcasts, call forwarding, conference calling or other use that does not
consist of uninterrupted live voice or SMS messaging between two individuals.
LOCUS may terminate or suspend Service or change your plan to one that does not
offer unlimited Service if Locus determines that you are using the unlimited
Service offer in an unauthorized manner as described in this section. LOCUS will
make best efforts to give prior notice before taking any above action and you
may terminate the unlimited Service.
a. UNLIMITED Voice Services. UNLIMITED DOES NOT MEAN UNREASONABLE
USE. UNLIMITED voice services are provided solely for live dialog between two
individuals. UNLIMITED voice services may not be used for conference calling,
3-way calling, call forwarding, monitoring services, data transmissions, transmission
of broadcasts, transmission of recorded material, or other connections that do
not consist of uninterrupted live dialog between two individuals. If LOCUS finds
that you are using an UNLIMITED voice service offering for anything other than
live dialog between two individuals, LOCUS may at its option terminate your service
or change your plan to one with no UNLIMITED usage components. LOCUS will provide
notice that it intends to take any of the above actions, and you may terminate
b. UNLIMITED Text Services. UNLIMITED DOES NOT MEAN UNREASONABLE USE. UNLIMITED
text services are provided solely for live messaging purposes between two individuals.
UNLIMITED text services may not be used for Premium SMS which utilizes short
codes, SMS chat programs, monitoring services, data transmissions, or other connections
that do not consist of uninterrupted live messaging purposes between two individuals.
If LOCUS finds that you are using an UNLIMITED text service offering for anything
other than live messaging purposes between two individuals, LOCUS may at its
option terminate your service or change your plan to one with no UNLIMITED usage
components. LOCUS will provide notice that it intends to take any of the above
actions, and you may terminate the service with LOCUS. Text messages are
limited to 160 characters per message. Premium text messages are NOT permitted
under UNLIMITED Text Services. Picture/video messages are currently NOT available
for H2O Wireless subscribers. H2O Wireless UNLIMITED does not support international
text messaging. LOCUS
does not guarantee delivery of messages. Text messages, including downloaded
content, not delivered within 7 days will be deleted. LOCUS reserves the right
to change this delivery period as needed without notification. You are charged
for each part of messages that are delivered to you in multiple parts. When a
single message is sent to multiple recipients, the sender is charged for one
message for each recipient and each recipient is charged for the message received.
Not all plans or Services are available for purchase or use in all sales channels,
in all areas or with all devices. LOCUS is not responsible for loss or disclosure
of any sensitive information you transmit. LOCUS' wireless services are not equivalent
to landline Internet. LOCUS is not responsible for nonproprietary services or
their effects on devices. LOCUS RESERVES THE RIGHT TO TERMINATE YOUR SERVICES
WITH OR WITHOUT CAUSE, INCLUDING WITHOUT LIMITATION, UPON EXPIRATION OR TERMINATION
OF YOUR WIRELESS SERVICE. You may receive unsolicited messages from third parties
as a result of visiting Internet sites, and a per-message charge may apply whether
the message is read or unread, solicited or unsolicited.
VI. TAXES AND OTHER FEES
In many jurisdictions, certain recurring fees or taxes will be debited from your
account balance as allowed by law. Other taxes, surcharges and fees apply on
top of refill denominations.